A.A Waters & Brookes
  • 20 Hanlan Road Unit #26, Vaughan, Ontario L4L 3P6


17 reviews on
Linda A
Linda A
We found everyone, from the in-office support to the Techs on the roads, to be friendly and efficient. We have used their services at two homes and recommend them highly.
Lynn Skilling
Lynn Skilling
Absolutely amazing service and great customer care. I've never been happier with a service provider than I am with Waters & Brooks. They've maintained my system for 3 years now, their service team always polite, courteous, efficient and the ladies in the office couldn't be more helpful. Well done B&W.... kudos all round.
Cedars Door Products Inc.
Cedars Door Products Inc.
We booked an appointment on Nov 08 On Monday Nov 06 they called and asked if they can come on monday I changed my schedule and accommodate their. Then 2 hrs later they called to cancel and postponed to Friday Nov 10 we said okay They they send email confirming appointment for Wednesday Nov 08 again We said okay Morning of Nov 08 at 930 am they called asking for credit card up front, we advised that we told them we will pay at the door the minute they arrive They refused and cancelled appointment for the 3rd time. How can I trust this company with 2.9 google score and lied to 3 times already.. Even 1 star is too much.
Driver was trying to brake check me on the DVP and wouldn’t let me merge off the merger lane
Barter Network
Barter Network
Highly recommend AA Waters and Brookes. They did a job for us as we put in a pool, gardens and re-landscaped our entire property. Compared to the old system this is night and day. Their crew was meticulous not just in planning where ever sprinkler had to be situated but also , had to dig up our driveway interlock in order to get proper distribution to the other side of our property. When all was said and done, it was if nothing had been dug up. Pretty incredible and their follow up afterwards has also been impressive. We also now have wifi control on an app! Very happy!
Eric Linker
Eric Linker
DO NOT USE THIS COMPANY. We had a service call that we waited three weeks for and when the technician arrived he was unprepared and incompetent. He came without the appropriate tools to service the job and I had to guide him in how find the sprinkler box (simply follow the wires!!!) even though they’ve been servicing our sprinkler system for years. When I called again to ask when they were coming to finish the job they told me the next appointment was in 6-7 weeks!!! Awful service! I had to call several times to get a response and they offer no solution or concern. We WILL NOT be using them again and will be finding a new company that can provide some basic level of customer service.
David King
David King
My technician Joe did a fantastic job for us. He was accommodating and even taught me how to program my control panel. Joe is very knowledgeable and provides sound advice without just throwing money at a job. Thank you, AA and thank you, Joe. Dave King
Derrick Blackwood
Derrick Blackwood
Very professional company. Dealing with them 15 years. Always satisfied.
Kevin Reid-Morris
Kevin Reid-Morris
Find another company that’s honest. We bought a house with an irrigation system managed by AA. The tech showed up to set things up for the season and discovered a broken head. “$75 to fix,” he told me. Well, he failed to mention it was $75 + $180 in labour. Looked up the part afterward: $15. I asked about adding the wifi controlled and was told $350 and that it was quite complicated to install. Found it after for $150 on Amazon and it was set up in minutes myself. When I called the company to ask about the crazy inflated invoice, the woman who answers the phone told me I surely didn’t ask the tech the question the right way and then hung up. Found another amazing company who does the same service for half the price and AMAZING customer support. Don’t bother stepping back in time to deal with the used-car-dealer-mentality at AA.

"The company is very reliable and easy to contact - keeps appointments as scheduled and works hard to resolve issues with your sprinkler system - I had a very odd issue and they worked until they figured it out and repaired it.
The pricing seems very reasonable and inline with other sprinkler companies -even if its found to be a bit more (which I don't believe it is) - its totally worth paying for their reliable, high quality, friendly service."

-Private User

"From the boss through to the bottom of the ladder, every employee was very professional, polite, and respectful of both our property and when communicating with the homeowner, and other trades at our home.
They commitment and product is true to their word. Job was completed in a timely manner.
Our property has improved 100% thanks to the sprinklers installed by AA Waters.
Thank you."


"I have been dealing with team at AA Waters and Brookes on my residential property of almost 15 years now. So when it came time to install a new sprinkler system for my investment property, I didn't shop it, I automatically called Waters & Brooks. They are true professionals you can trust, to do the job they said they would. And it doesn't stop there, everyone at Waters & Brooks is great at the follow up to make sure our system is properly set up each Spring and shut down for the Winter Season. I would strongly recommend them!"


"I had a lawn sprinkler system designed and installed by AA WATERS AND BROOKES and am MORE THAN 100% satisfied with the work. Everything went smoothly from the initial meeting, installation to the final clean-up. I have read all the reviewers that give 10/10 and I have had similar experiences as they have. As an engineer, I am very picky about design and installation work and cannot recommend them highly enough."


"I was so pleased with how efficiently this job was handled from start to finish. I felt like family when dealing with everyone, not just a number. Joanne in the office was quick to arrange an appt with Allan and everything was arranged and finished within 2 weeks. The crew showed up nice and early in the morning and finished late afternoon. Jeff came to go through the programming and took his time explaining all aspects. My lawn looks great and I really want to thank everyone involved from Allan,
Joanne, Jeff and the entire crew. Thank you to all."


"Fantastic from start to finish. Allan worked with us on the design, visiting a couple of times to clarify and explain what would be done. The crew arrived on time and worked harder than any crew I've seen in a year of renovations on our home. They were courteous and respectful. Not one of our very mature and in-bloom plantings was damaged - how is that even possible?! Jeff came back to go over the entire system, adjusting each and every nozzle as he worked. He took his time explaining everything to us in detail. He is extremely knowledgable and great to work with. And Joanne arranged everything from the office seamlessly. We really appreciate the care and attention to detail. And the gardens and lawn already look better than they ever have. Totally impressed."

-Royal York

"We had a sprinkler system installed by A A Waters & Brookes. Absolutely outstanding. Explained what they would do. Made changes at our request. Called to confirm appointments. Arrived on time. Showed us how to us the system. Recommended water minutes for each section. They even cleaned up a previous contractors mess.

It is a pleasure to deal with a sold company "


"A.A. Waters & Brookes is the company that installed and services my home lawn sprinkler system. Over the last 8 years I have had nothing but amazing service from their techs. They are friendly, efficient and thoughtful. I highly recommend this company and it's staff!"


"Professional, timely and courteous service from all; Management, Office Personell and outside workers. This was our first experience with this Company. They were a referral from a relative who was also very satisfied."

-The Smiths

"Recent Service Call: Always a delight to deal with year over year. James is a great service technician and office support is always great! Highly recommended for product and for support!"


"I want to thank everyone at Waters & Brookes for a great job. I had a sprinkler system installed 3 years ago, by what was the top rated company on Homestars. I have not been happy with it. There were dry spots; other areas were overwatered. Plants and grass died after the hot dry summer we just had. Any time I to spoke to them about my concerns, they gave me excuses, rather than solutions.

I contacted Waters & Brookes. Joanne, very efficiently, made an appointment for Allan to come and see me. He reviewed the system with me, and made several suggestions. In addition to the problem areas I showed him, he pointed out zones with too many heads, zones watering sunny and shady areas at the same time, heads behind plants and the grass in front not getting watered, a non-functioning rain sensor and many more.

The crew arrived as scheduled. They did their work to make corrections. Then they reviewed the system with me, to be sure everything was satisfactory to me. Waters & Brookes is simply a great company. I have no hesitation to put them as number 1 on Homestars."

-Charland G.

"I wanted to thank you (Rainbird) for suggesting AA Waters & Brookes as a company that could help me with a Spring Start-Up. From my initial phone call to request service to the person who actually did the start-up, it was a very pleasant experience. They were professional, very helpful and did a great job! It was a very good suggestion on your part. I would heartily recommend them."

-Charland G.

"AWESOME!! My system was completed yesterday. I really appreciate it when a service provider takes the time to explain every aspect of the job they are about to do. I was provided with a sketch, full details, and tests that were conducted on the spot. AA Waters and Brookes are very professional, punctual, and effective. I was treated very respectfully, they answered every question, and the price was fair. I would recommend AA as your 1st choice."

-Frank Costa

"AA Waters and Brookes have been looking after our home lawn sprinkler system for over 10 years with excellent results. Our system is 23 years old and as components wear out they have replaced them with new designs which work even better than the originals. I would recommend them to anyone thinking of installing a new system or maintaining an existing one system."


"We had a sprinkler system installed at the beginning of the summer which not only did not function properly but did not cover our entire garden. Waters and Brookes came in and reconfigured the system, put new appropriate heads in and ensured that my garden would be properly watered. We now have lush grass and beautiful flowers. They are professional, easy to work with, punctual and leave minimal trace of the digging that had to be done. Office staff is on top of the workers and helpful. Thank you for curing my sick garden."


"AA Waters and Brookes impressed from the start by being the only company to actually call back and respond to inquiries -- and that includes many of the other "top rated" companies on HomeStars whom I called. Allan and the office staff were helpful, polite, patient and willing to work around my schedule. When Allan showed up to give me a quote he took his time to measure, calculate, and explain the job to me; I appreciated this a great deal. He clearly knows his stuff and the material they use is of the best quality (I did a lot of research on sprinkler systems before embarking on this project and everything Allan does matches up to what I've read of best practices in this industry). The workers showed up on time and worked very hard to get the job done. There were a few minor adjustments to be made and these were accomplished quickly and professionally a few days later. Allan took the time to check the work and ensure my satisfaction. The system works great and my lawn and gardens have never looked more lush and beautiful -- this professionally designed and installed system has made my home stand out among a sea of brown and dying grass. I would not hesitate to recommend AA Waters and Brookes and in fact my parents are now installing a system at their house. Top notch value for your money."


"A. A. Waters & Brookes customers are very happy with the lawn sprinkler system they received, the service they got and the company in general. A. A. Waters & Brookes would be an excellent choice for you to purchase lawn sprinklers or irrigation system from. The owner Allan Brookes designs and engineers each irrigation system personally. He is on site during the installation to ensure everything is done properly and you have a very good system. A. A. Waters & Brookes operates throughout Toronto, Ontario, Canada and the Greater Toronto area."

-The Ricky McMountain

"Very good. If I ever have a problem with my lawn sprinkler system they address it right away. There are very few companies I would pass along to others. They are one of them. I really like this company."

-Patty B.

"We had no problem with them at all. They were good to us. My husband was pleased with our lawn sprinklers and he is very picky. They were no problem. They are a good recommendation. Came on time. Took the time they said. The system works very well. Customer service is excellent. We would recommend them."

-Linda B.

"Oh yes, I have nothing negative to say. I dealt with them 4 years ago. They were recommended by a friend. They are very dependable. No problem whatsoever. I would definitely recommend them for irrigation systems. I think they are a very good company."

-Jerry G.

"We found them to be excellent. We did not find anything negative. We are quite happy with the results. Absolutely recommend them. They were great. There has to be 4-5 neighbours on the street that used them for their lawn sprinklers and garden irrigation systems. I think they are all happy too."

-Phyllis M.

"I was delighted with them. The garden did not even look like it was touched, after they were finished installing my lawn sprinkler system. They cleaned up nicely. Came when they said. I have nothing but good things to say. I would recommend them to any one wanting a quality irrigation system. We have not had one problem."

-Barry R.

"They were good here. I am very happy with the installation and after installation service. Their people put everything back the way it was. No problems at all. I am very pleased with our lawn sprinkler system. I would recommend them to you. Alan was the only one who explained how the sprinkler system would work and about the equipment. The neighbours used them too and I think they are happy too. "

-Christine E.

"I had them for 8 years. I am very happy with them. I had no problems with them. Very good, very clean. I would recommend them. Alan knows what he is doing. I have recommended him to my 2 neighbours who wanted a good lawn sprinkler system and I know they are happy too."

-Murray R.

"Yes they were great. They were on time. They did everything they said they would do. We have a huge backyard and they did a great job. I would recommend them for sure. Real happy. We have had no problems with our irrigation system. His guys are all great."

-Robin P.

"Yes, I think they are a good company. I had no problems. They came when they said. They seem to do a good job. It's definitely working. They are good. I recommend them. I'm very satisfied with my system."

-Robin P.

"They were good for us. They did a great job of designing our sprinkler system. We have a very irregular property. They were good and fast. I had no problem at all. It's a nice system. I recommend them. It certainly makes life a lot easier. They are very good."

-Linda B.

"Allan Brookes is a pro- he is attentive, knowledgeable and fair in his pricing. It is refreshing to deal with a company that cares about their customer and over delivers."

"I called AA Waters and Brookes to repair and cap broken and un-necessary sprinkler equipment. They were extremely professional, from the office staff, Ann - who worked with my schedule to arrange an appointment, to the tech, Dorian - who showed up on time and did an excellent job. He listened to what I wanted to be done instead of telling me what I should do, and after the job was done, showed me that each zone and sprinkler were working as they should. I was also offered advice on the types of system upgrades available should I need it. I am looking forward to a continued relationship with this company and I am highly recommending them."

"Just had our system installed and have been very happy and impressed with Allen and his crew. They have been very professional and keep to their schedules. The installation crew was very clean, especially in the home for plumbing and in my garage with the finishing. The office staff (Joanne) are extremely helpful and very responsive. Same goes for the Dorion/Dave that came out to provide some instructions on how the system works and to test. Would not hesitate to recommend Allan and AA Waters and Brookes to others."